La Vela Khao Lak - SHA Extra Plus

clean and easy to navigate

Comparing hotel vs price it is a very good place to stay. We came here from Phuket to change the sourraoundings. There are many good things about this hotel and many small things for improvement. First, the hospitality experience could be much better, the reception employees are not always helpful, but the worst was the man responsible for the towels, who didn't want to give me towers in exchange of cards provided during the check-in. He was literalily arguing with me about it, trying to convince me, that I should use my bathroom (white) towels... this completely ruined the hospitality experience = no hospitality. Anyway, exchanging towels for cards is a stupid idea, in all other hotels we didn't have to do it. The cleaning ladies were very nice, the restaurant people also very nice and supporting. There is a nice beach with good equipment. Also, the swimming pools are nice. Food in the restaurant was very good for fair price, they have a lot of choices and we didn't have to go outside to eat. The room was nice and quite big, however I suppose the size of it on the booking.com takes the balkon under consideration in this calculation. We had a bathtube on the balkon and shower in the bathroom and this is the best combination. The breakfast was good, a lot of choices.

From arrival to departure, we were treated so incredibly well and enjoyed every moment of our stay. The rooms were so well designed and executed, with incredible views of the resort and surrounding natural delights such as the gorgeous beach that lines the start of the resort. Daily breakfast was such a treat and the best included breakfast I’ve ever experienced. The staff were such a highlight. They took the time to get to know us and even thought us some Thai!

On beach which was good. Good breakfast. Staff at breakfast were excellent in fact all staff were excellent

Hand on heart the most tranquil hotel I have ever stayed at, we left feeling totally relaxed and revitalised